Shared service centre specialist with ideally financial qualifications and extensive HRIS expertise, to work with leadership teams and a newly appointed CHRO, whilst managing a generalist HR team to support first line queries, case management and reporting; and overhauling all shared service policies and process.

Remit challenges - to take over an existing role within a long established but under resourced and poorly regarded shared service centre, that was under utilised by the existing HRBP population who didn’t want to relinquish control. Need to manage a multi-facet service offering covering a full value chain workforce; and contribute to broader HR and business agenda issues to create a service area that was regarded as "value add" and "business productivity enablers".

Hiring challenges - need for high discretion throughout the search and hiring process given the incumbent was not aware she was being replaced. Securing a multi lingual specialist who could work effectively across vastly different cultures within this multinational employer; who could engage particularly sceptical stakeholders in a company experiencing significant change and priority ambiguity and cost constraints.

Solution - 5 HR professionals were recommended by Carter Morris within just 3 weeks of starting the search. The successful candidate accepted the employment offer with no need for negotiations beyond those already cleared by Carter Morris prior to the formal offer. The candidate was given extra responsibilities and scope within 6 months of commencement and continues to achieve high performance ratings year after year.

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