Primary specialism:

Shared Services

Markets with deep expertise:

Deep strategy, design, and implementation expertise in the following areas:
Shared Service Center Implementation, Service Delivery Model Design, HR Technology Strategy, Selection & Implementation, HR Analytics, HR Org & Process Design, Change Management and HR Transformation (incl. Business case creation).
Ongoing operational leadership in the following functional areas:
Hire to retire transactions, call centers, “back-office” admin (e.g. background checks, I-9s, employment verification), Benefits Admin, Recruiting, Leaves, Global Mobility; performing the following activities: people leadership, process improvement (incl. six sigma), vendor management/selection, technology management/selection.

Languages :

English, Spanish

Salary expectations:

From USD 175,000 base salary plus package

Workforce types directly supported:

Hourly and professional/salaried within healthcare and high tech/SaaS industries

Current home country:

United States with mobility for work travel across Europe, South America, North America

Team management:

~5 directs, teams of ~20 on average

Current/recent employer:

Have worked for companies of 2,000 FTE’s through to 25,000 FTE’s

Remits of particular interest:

Seeking a role leading HR Ops/Tech/Analytics for a large or mid sized company; or leading all of HR for a company of <500 employees with the opportunity for optimization and/or building opportunity and a strong culture.

Unique expertise:

20 years of experience in building and optimizing HR Operations, Technology, and Analytics. Broad experience outside HR Operations in compensation and benefits design, employee relations, talent management, and large project leadership. Has been a vendor, a consultant, an outsourcer and a function leader in corporate HR, working for a maturing start up as well as a functional leader within a Fortune 15 company.

Commerciality & strengths:

Through my interventions I have been able to achieve:

1. 50% reduction in leaves question

2. 75% reduction in equity errors

3. 75% reduction in wait time in US call center

4. 4500 to 0 reduction in backlog of forms processing

5. 80% reduction in case resolution time

6. 50% reduction in HRIT backlog

I have also been accountable for 2 full cycle Workday implementations, 1 full cycle Service Desk implementation, 1 chatbot implementation with deflection for 20% of incoming questions

Need to know:

As a leader the engagement score of my team has always been significantly above the company's and HR's scores.

For more details on this professional and how they might help with your business challenges, please make direct contact with us today and reference 5612