Multi lingual HR Transformation Leader with extensive international expertise

NOW HIRED AND RECEIVING TOP PERFORMANCE RATINGS

Primary specialism: HR Transformation

Markets with deep expertise: I have worked and lived in Canada, the United States, the United Kingdom, the Netherlands, Spain, India, the Philippines and China. Additionally, I have managed teams delivering HR, payroll and/or digital HR transformation services, to external and internal clients in most LATAM and EMEA countries, as well as Japan, Australia and New Zealand.

Languages: Fluent in English and Dutch. Basic German and French.

Salary expectations: From equivalent €200,000 base, plus bonus, LTIP, and benefits.

Workforce types directly supported: Direct expertise managing a professional services workforce / white-collar workers. Provided HR services to companies and employees in multiple industries, including pharmaceuticals, manufacturing, financial services.

Current home country: Dutch citizen with a current work visa for the UK, and mobility to live and work across Asia, Europe, Middle East, Asia, Pacific, Africa Have historically been in localised employment in the United States, Spain, the Philippines and China.

Team management: I have managed teams ranging from one direct report and no indirect reports, to a team of eight direct reports and 1,500 indirect reports. My preference is to work as a manager of teams.

Current/recent employer: Recent: 1,500 employees globally and £180 million annual revenue. Largest: 320,000 employees globally and US$100+ billion annual revenue.

Remits of particular interest: Roles whereby an HR service delivery operation, or a global business services function needs to be built, (digitally) transformed, improved or expanded, in a regional or global environment.

Unique expertise: I have extensive experience in HR operations; outsourcing; service delivery; shared services; offshoring; virtualisation of workforce; globalisation; digital transformation; process, data and technology improvement; and organisational development.

Commerciality: In less than two years, my team and I improved the gross margin of a commercial HR services provider in EMEA from low teens to 34% on an increased top-line. Service level attainment improved to 99+% from 95%. CSat increased by 5%, and NPS increased to +40 in the same period. Staff attrition reduced from the high twenties to mid-teens. These results were achieved by deploying a clear vision, objectives and a new operating model; defining clear roles and responsibilities, skills and competency profiles; inviting the right people to the right roles; a focus on employee-experience, training, coaching and performance management; a focus on data, process simplification and standardisation; and the application of new technologies, including robotics process automation, machine learning and SAP’s payroll control centre.

Strengths: I consider myself particularly skilled in defining / translating business objectives into a clear vision and plan, gaining the support and buy-in from (in)direct reports and other key stakeholders, and deliver the measurable outcomes a business requires.

Need to know: I take great pleasure in the fact that most of the businesses / functions / teams I have (helped) build over the past twenty years, continue to thrive today - I deliver sustainable outcomes. I like taking accountability for challenges, that many other people would shy away from. I am a truly global operator. My experience is rooted not only in HR, but also in Finance, Consulting and Outsourcing.

Would you like more details on this professional, to fill a potential gap in your HR team? 

CMTS reference P046636